Binay stated that this additional charge for paper billing was not in accordance with the Consumer Act of the Philippines. Globe and PLDT-Smart were namechecked for charging an additional P50 to subscribers who opted out of paperless billing. Last October, Senator Nancy Binay filed Senate Resolution 521, which urged the Senate to investigate telecom companies’ imposition of additional charges to subscribers who declined paperless transactions. They are also one of the biggest recipients of criticism for imposing fees on customers who would prefer to still get their statement of accounts on paper. Globe launched their campaign for paperless billing back in 2015, announcing that it was part of their efforts to contribute to the United Nation’s Sustainable Development Goal of Life on Land which is centered on protecting and sustainably managing terrestrial ecosystems-including forests. One of the biggest and most vocal proponents of the benefits of e-billing in the country is telecom giant Globe. It is oftentimes cited as part of a company’s corporate social responsibility efforts. Switching to e-billing is supposed to reduce the amount of paper waste generated by a company’s operations. Most companies who made the switch to e-billing often cite two things leading to the decision: convenience for both themselves and the customers and the desire for more environmentally sustainable operations. Increase your chances with 20+ banks and lenders In a sense, they make the option to go paperless “mandatory” if you don’t want an extra charge in your monthly bill. Why go paperless?ĭespite the fact that, in most cases, companies inform customers of their shift to e-billing is an “option,” many charge additional fees for the issuance of paper billing statements. They also often get access to a web portal where they can check their bills, see their usage, and even pay. Even several utility service providers, such as Maynilad Water Services, Manila Electric Co., Visayan Electric Co., and Davao Light and Power Co, have given customers the option to shift to e-billing.Ĭustomers that subscribe to a company’s e-billing program are notified about their bills via e-mail or through an alert on their mobile phones. In the Philippines, paperless or electronic billing is an “option” presented by most banks, telecommunications, and credit card and insurance companies. “However, the DTI also recognizes the right of consumers to still receive paper billing without cost,” she concluded. “The DTI recognizes the initiative of companies to protect the environment through their move toward e-billing or paperless billing,” said DTI Undersecretary Ruth Castelo during a press briefing on Wednesday (April 4). This is according to the Department of Trade and Industry (DTI), which says companies should not impose extra fees on consumers who choose to opt out of electronic billing and want to get a billing statement through the mail. On Paperless Billing: Should You Pay Your Service Provider For Printed Billing Statements? 3 min read By eCompareMo on April 12, 2018Įlectronic billing may be more convenient for a company, and better for the environment, but if a customer still wants to get a paper bill the company should provide it free of charge.
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